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01. Will Tieftech offer technical support also after the purchase of a product?

Yes, you can reach our technical support team during the week from 9.00 - 12.00 and 14.00 - 17.00. The telephone no. is: +32 (0) 55 310 600 In case all lines are busy, please leave a message on our answering machine, we will call you back

02. What do I have to consider at the installation?

Before the installation you need to check if the vehicle is in the field of application (article I of the TÜV certificate). You need to pay special attention to the axle load limit!

03. Do the head lights have to be set up new?

The head lights have to be set up new. The specified set up of the head lights have to be checked.

04. Will I get TÜV for those kits?

All applications which are available in the german speaking area will be delivered with a TÜV certificate, for easy compliance of the adjustment dimension according to the TÜV certificate.

05. Am I able to buy spare parts afterwards?

Yes, you can purchase all single parts out of our current product range. If you don´t have the invoice anymore, we would need all markings of the struts as well as from the springs.

06. How long is the warranty?

TiefTech warranty guarantees customer satisfaction of the delivered goods. The statutory warranted buyers rights will remain unaffected and as follows. If not for individual procucts we offer a longer warranty according to the following: Applies to New goods: Two years from the delivery date of of goods Applies to used goods (sold in our Ebay Store): One year from ownership of used goods

The warranty is excluded at the following situation:
Goods which have been changed, worked on, or where defects have been fixed without the agreement of the seller. Except when the customer is able to prove that the defect was not caused by that. When the goods have been installed outside of a authorized service center, except when the customer can prove that the defect was not caused by the installation.

07. Which camber and caster adjustments have to be used after mounting?

Basically we use the OEM settings.

08. Which top mounts will be used by installing?

Basically we as producer use the serial top mounts at the moidfication.

09. I lost my TÜV certificate, where can I get a new one?

You can get certificates by phone request: +32 (0) 55 310 600 or by our contact form. Therefore we need the exact marking on the springs.

10. Which lowering can I get?

The mentioned lowering is the maximum TÜV tested lowering. We don´t check lower adjustment since this is not reasonable. We set up our coilover kits or the lowering so that you can get the maximum lowering which the axle construction allowes.

11. What is the process for return shipments?

To be able to send a package back to us, you will need a returning number. Without this number we can´t accept the package. You will receive this number by phone: +32 (0) 55 310 600 or via our contact form.

Please note our return address for package deliverys.

Fao. returns/warranty
Rue Cache Lannoy 2
B-7750 Amougies

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